Disclaimer & Privacy Policy

Property Diligence Ltd · Last updated 16 June 2026 · Governed by the laws of Hong Kong

In short: Property Diligence gives you information, not advice. We compile public data into a report to help your own enquiries — it is not a valuation, survey or professional advice, and you should check anything important with your own professional advisers before you act. We handle your personal data under Hong Kong's Personal Data (Privacy) Ordinance (PDPO).

Disclaimer

Information, not advice

Property Diligence is an automated, desk-based information service compiled from public and government data. It is not advice and is not a valuation, survey, structural or building survey, conveyancing report, environmental search or any other professional service, and it does not replace the formal searches, surveys and enquiries that your conveyancer, surveyor, lender and other advisers carry out. You should not make, or refrain from making, any decision in reliance on the report alone.

Area-level, not property-specific

Almost everything in a report describes the area or location (for example a neighbourhood, ward, local authority or a search radius), not the specific property. A property's own facts — its tenure and lease, council-tax band, energy rating, building-safety/cladding status, boundaries and condition — must be confirmed from the title, the lease, the managing agent and a physical inspection. The absence of a record in a dataset does not guarantee that no issue exists.

No reliance, no duty of care

We provide the report on the basis that we do not assume a duty of care or any responsibility for decisions you take in reliance on it. Any verdict, score or suggested step is a starting point for your own enquiries. A report is prepared for the named recipient only and is not to be relied upon by any other person.

Accuracy

We compile the information using reasonable care and skill, but we give no warranty that it is accurate, complete or up to date. Public data sources change, lag and contain errors. This does not exclude any liability we may have for fraud, and any limitation for inaccurate information applies only so far as it is reasonable.

Our responsibility to you

Nothing in this disclaimer limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) anything else that the law does not allow us to limit or exclude. Subject to that, and because this is a low-cost, automated, information-only service, our total liability to you for any claim is limited to HK$200; and we are not liable for any indirect or consequential loss, or for loss arising where you relied on a report without verifying material facts with your own professional advisers. Any such limitation applies only so far as it is reasonable. This does not affect any rights you have that cannot be excluded by law, and if any part of this disclaimer is found unenforceable the rest continues to apply.

Governing law and arbitration

This disclaimer, and any dispute or claim arising out of or in connection with it or your use of the service, are governed by the laws of the Hong Kong Special Administrative Region. Any such dispute must be referred to and finally resolved by arbitration in Hong Kong administered by the Hong Kong International Arbitration Centre (HKIAC) under its Administered Arbitration Rules in force at the time; the seat of arbitration is Hong Kong and the tribunal consists of one arbitrator. Disputes are resolved by arbitration on an individual basis.

Privacy Policy

This policy explains how Property Diligence Ltd ("we", "us") collects and handles your personal data, in line with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO") and its six Data Protection Principles.

Who is responsible (data user)

Property Diligence Ltd, 10B, Wing Tat Commercial Building, Sheung Wan, Hong Kong, is the data user responsible for your personal data. Contact details are below.

What we collect

• The property details you enter — postcode and, optionally, an address, asking price, target yield, budget, hold horizon and buyer type.
• Your email address — when you buy a report, so we can send you your private report link and a receipt (and a refund notice if a report cannot be produced).
• Payment information — handled directly by our payment processor, Stripe. Your full card details are entered into Stripe's own secure fields and are never seen or stored by us; we receive only a payment confirmation and reference.
• The report we generate for you, and basic technical logs (including your IP address and browser type) needed to run, secure and prevent abuse of the service.

We collect only what we need to provide the service (PDPO DPP1).

A postcode is required to generate a report; an email is required to buy one (so we can deliver and receipt it); the other inputs are optional. We may transfer your data to the recipients listed under "Who we share it with". You have the right to access and correct your data — see "Your rights".

How access works

There are no accounts or passwords. Each report is reached through a single, unguessable private link (a "capability URL"). Anyone with that link can view that report, so keep it private. We also email the link to the address you give at purchase so you can find it again.

How we use it

• To generate and deliver your property report and email you its private link and a receipt.
• To take payment for the report (via Stripe) and to issue a refund where one is due.
• To operate, secure and prevent abuse of the service.

We use your data only for these purposes and directly related purposes (DPP3). We will not use your personal data in direct marketing without first telling you and obtaining your consent, which you may withdraw at any time at no cost. We do not sell your personal data.

Who we share it with

We do not sell or rent your personal data. We share it only with service providers who help us run the service, and only as needed: Stripe (payment processing), and Cloudflare (website delivery, security, and sending our emails). Each handles your data under its own privacy terms. We also disclose data where the law requires it. The property data we report on is drawn from public and government sources.

Where your data is handled

The service is operated from Hong Kong and the United Kingdom, and our processors (Stripe, Cloudflare) may process data in other locations. Where personal data is transferred, we take reasonable steps so it is handled with protection comparable to the PDPO.

How long we keep it

We keep your report, the email you provided and related logs for up to 24 months, then delete or anonymise them — except payment records, which we (and Stripe) keep for as long as tax and accounting law requires. We do not keep personal data longer than necessary (DPP2). You can ask us to delete your report and email at any time.

Security

We take reasonable and practicable steps to protect your personal data against unauthorised or accidental access, loss or use (DPP4). Access to a report is by its unguessable private link; card data is handled entirely by Stripe and never reaches our servers.

Your rights

Under the PDPO you have the right to ask us whether we hold your personal data, to be given a copy of it, and to have it corrected if it is inaccurate (DPP6). You can also ask us to stop using it and to delete it. To make a request, write to us by post at the address below, or email us (see Contact); we may need to verify your identity. We will respond within 40 days as the PDPO requires, and may charge a small, non-excessive fee to cover our costs.

Cookies

We use a single essential cookie, pd_lang, to remember your chosen language. Stripe may set its own cookies on its payment fields to process the payment securely and prevent fraud. We do not use advertising or third-party tracking cookies.

If you are in the UK

Because our service is offered to people in the United Kingdom about UK property, UK data protection law (UK GDPR) may also apply. Where it does, our lawful bases are the performance of our contract with you and our legitimate interest in running and securing the service; you have rights of access, correction, erasure, portability and objection; and you may complain to the UK Information Commissioner's Office (ico.org.uk).

Changes to this policy

We may update this policy from time to time; the date at the top shows the latest version.

Contact